{"id":7312,"date":"2016-06-27T14:30:20","date_gmt":"2016-06-27T05:30:20","guid":{"rendered":"https:\/\/denwadaikou.jp\/wp\/?p=7312"},"modified":"2025-10-16T16:18:34","modified_gmt":"2025-10-16T07:18:34","slug":"%e3%82%b3%e3%83%bc%e3%83%ab%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%aesv%ef%bc%88%e3%82%b9%e3%83%bc%e3%83%91%e3%83%bc%e3%83%90%e3%82%a4%e3%82%b6%e3%83%bc%ef%bc%89%e3%81%ae%e5%bd%b9%e5%89%b2","status":"publish","type":"post","link":"https:\/\/denwadaikou.jp\/column\/callcenter\/000169\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eSV\uff08\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\uff09\u306e\u5f79\u5272"},"content":{"rendered":"

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\u7d4c\u55b6\u9663\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306b\u6c42\u3081\u3066\u3044\u308b\u306e\u306f\u300cKPI\u306e\u9054\u6210<\/span>\u300d\u300c\u4e00\u5b9a\u306e\u5fdc\u7b54\u7387<\/span>\u300d\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u96e2\u8077\u3092\u6291\u3048\u308b<\/span>\u300d\u3053\u3068\u3067\u3059\u3002\u305d\u308c\u305e\u308c\u3001\u3069\u306e\u3088\u3046\u306a\u3053\u3068\u3092\u610f\u8b58\u3059\u308c\u3070\u3088\u3044\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n

KPI\uff08\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff09\u306e\u9054\u6210<\/h3>\n

KPI\uff08\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff09\u3068\u306f\u3001\u76ee\u6a19\u306e\u9054\u6210\u72b6\u6cc1\u3092\u5b9a\u70b9\u7684\u306b\u6570\u5024\u5316\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u6700\u7d42\u7684\u306a\u5927\u304d\u306a\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u8a2d\u3051\u308b\u3001\u5404\u30d7\u30ed\u30bb\u30b9\u306e\u76ee\u6a19\u3092\u30a4\u30e1\u30fc\u30b8\u3059\u308b\u3068\u308f\u304b\u308a\u3084\u3059\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n

\u4f8b\u3048\u3070\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u30a2\u30c3\u30d7\u306e\u305f\u3081\u306b\u3001\u306a\u308b\u3079\u304f\u591a\u304f\u306e\u96fb\u8a71\u306b\u5fdc\u5bfe\u3059\u308b\u3053\u3068\u3092\u76ee\u6a19\u306b\u3059\u308b\u3068\u3057\u307e\u3059\u3002\u305d\u308c\u304b\u3089\u3001\u3007\u6642\u9593\u4ee5\u5185\u306a\u3069\u6642\u9593\u3092\u8a2d\u5b9a\u3057\u3001\u305d\u306e\u6642\u9593\u5185\u306b\u96fb\u8a71\u5fdc\u5bfe\u3059\u308b\u76ee\u6a19\u306e\u4ef6\u6570\u3092\u8a2d\u3051\u307e\u3059\u3002\u3053\u306e\u5834\u5408\u306f\u3001\u96fb\u8a71\u5fdc\u5bfe\u306e\u8cea\u3092\u7dad\u6301\u3057\u3064\u3064\u3001\u901f\u3084\u304b\u306b\u696d\u52d9\u3092\u5b8c\u4e86\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3069\u306e\u3088\u3046\u306a\u5de5\u592b\u304c\u5fc5\u8981\u306a\u306e\u304b\u3092\u8003\u3048\u3066KPI\u306e\u9054\u6210\u3092\u76ee\u6307\u3057\u307e\u3059\u3002<\/p>\n

\u4e00\u5b9a\u57fa\u6e96\u4ee5\u4e0a\u306e\u5fdc\u7b54\u7387<\/h3>\n

\u5fdc\u7b54\u7387\u306fKPI\u306e\u9805\u76ee\u306e\u3072\u3068\u3064\u3067\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u7279\u306b\u91cd\u8981\u3068\u3055\u308c\u308b\u3053\u3068\u306e\u591a\u3044\u9805\u76ee\u3067\u3059\u3002\u5fdc\u7b54\u7387\u304c\u4f4e\u3044\u3068\u300c\u306a\u304b\u306a\u304b\u96fb\u8a71\u304c\u3064\u306a\u304c\u3089\u306a\u3044\u300d\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u4e0b\u304c\u308a\u3001\u5fdc\u7b54\u7387\u304c\u9ad8\u3044\u3068\u300c\u96fb\u8a71\u3092\u304b\u3051\u308c\u3070\u3044\u3064\u3067\u3082\u5bfe\u5fdc\u3057\u3066\u3082\u3089\u3048\u308b\u300d\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u4e0a\u304c\u308b\u304b\u3089\u3067\u3059\u3002<\/p>\n

\u96fb\u8a71\u306e\u53d6\u308a\u3053\u307c\u3057\u304c\u5c11\u306a\u3044\u307b\u3069\u5fdc\u7b54\u7387\u306e\u9ad8\u3055\u306f\u4e0a\u304c\u308b\u305f\u3081\u3001\u4e00\u5b9a\u57fa\u6e96\u4ee5\u4e0a\u306e\u5fdc\u7b54\u7387\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u3067\u696d\u7e3e\u8a55\u4fa1\u3082\u30a2\u30c3\u30d7\u3057\u307e\u3059\u3002\u5fdc\u7b54\u7387\u306e\u9ad8\u3055\u3084\u4f4e\u3055\u3082\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306e\u624b\u8155\u6b21\u7b2c\u3067\u3059\u3002<\/p>\n

\u30b9\u30bf\u30c3\u30d5\u306e\u96e2\u8077\u3092\u6291\u3048\u308b<\/h3>\n

\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u5186\u6ed1\u306b\u904b\u55b6\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5b58\u5728\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002\u96e2\u8077\u7387\u304c\u9ad8\u304f\u306a\u308c\u3070\u3001\u5fc5\u8981\u306a\u4eba\u6570\u304c\u63c3\u308f\u305a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u3046\u307e\u304f\u6a5f\u80fd\u3057\u306a\u304f\u306a\u3063\u3066\u3057\u307e\u3046\u53ef\u80fd\u6027\u304c\u3042\u308b\u304b\u3089\u3067\u3059\u3002\u307e\u305f\u3001\u65b0\u305f\u306a\u4eba\u6750\u3092\u78ba\u4fdd\u3059\u308b\u306b\u306f\u30b3\u30b9\u30c8\u304c\u304b\u304b\u308a\u307e\u3059\u3002<\/p>\n

\u305d\u306e\u305f\u3081\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306b\u306f\u3001\u30b9\u30bf\u30c3\u30d5\u306e\u96e2\u8077\u7387\u3092\u6291\u3048\u308b\u5de5\u592b\u3082\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u52e4\u52d9\u6642\u9593\u3092\u5de5\u592b\u3057\u305f\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u60a9\u307f\u3092\u805e\u3044\u305f\u308a\u3057\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u50cd\u304d\u3084\u3059\u3044\u74b0\u5883\u4f5c\u308a\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n

\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306b\u5411\u3044\u3066\u3044\u308b\u4eba\u306f\uff1f<\/h2>\n

\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30c1\u30fc\u30e0\"<\/p>\n

\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u3092\u719f\u77e5\u3057\u3066\u3044\u305f\u308a\u3001\u9ad8\u3044\u30b9\u30ad\u30eb\u3092\u6301\u3063\u3066\u3044\u305f\u308a\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u3057\u304b\u3057\u3001\u6c42\u3081\u3089\u308c\u308b\u80fd\u529b\u306f\u305d\u308c\u3060\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3069\u306e\u3088\u3046\u306a\u4eba\u304c\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306b\u5411\u3044\u3066\u3044\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n

\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u5f97\u610f<\/h3>\n

\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u50cd\u304d\u3084\u3059\u3044\u74b0\u5883\u4f5c\u308a\u306e\u307b\u304b\u3001\u30b9\u30ad\u30eb\u30a2\u30c3\u30d7\u3084\u4ed5\u4e8b\u306e\u60a9\u307f\u3092\u89e3\u6d88\u3059\u308b\u305f\u3081\u306b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u826f\u597d\u306a\u4fe1\u983c\u95a2\u4fc2\u3092\u69cb\u7bc9\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059<\/span>\u3002\u826f\u597d\u306a\u4fe1\u983c\u95a2\u4fc2\u304c\u69cb\u7bc9\u3055\u308c\u306a\u3051\u308c\u3070\u3001\u30a2\u30c9\u30d0\u30a4\u30b9\u3092\u7d20\u76f4\u306b\u53d7\u3051\u5165\u308c\u3066\u3082\u3089\u3048\u306a\u304b\u3063\u305f\u308a\u3001\u3046\u307e\u304f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u672c\u97f3\u3092\u805e\u304d\u51fa\u305b\u306a\u304b\u3063\u305f\u308a\u3059\u308b\u304b\u3089\u3067\u3059\u3002<\/p>\n

\u3044\u304f\u3089\u4ed5\u4e8b\u304c\u3067\u304d\u3066\u3082\u3001\u3044\u3064\u30821\u4eba\u3067\u9ed9\u3005\u3068\u4ed5\u4e8b\u3092\u9032\u3081\u308b\u3060\u3051\u3067\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u306e\u8ddd\u96e2\u306f\u7e2e\u307e\u308a\u307e\u305b\u3093\u3002\u6307\u5c0e\u3092\u3059\u308b\u7acb\u5834\u3067\u3042\u308b\u3053\u3068\u3092\u3075\u307e\u3048\u3066\u4e00\u5b9a\u306e\u8ddd\u96e2\u611f\u306f\u5fc5\u8981\u3067\u3059\u304c\u3001\u65e5\u9803\u304b\u3089\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u4e0a\u624b\u306b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u56f3\u3063\u3066\u3044\u308b\u3053\u3068\u3067\u826f\u597d\u306a\u4fe1\u983c\u95a2\u4fc2\u304c\u69cb\u7bc9\u3055\u308c\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n

\u9762\u5012\u898b\u304c\u3088\u3044\u6027\u683c<\/h3>\n

\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u305d\u308c\u305e\u308c\u306e\u30b9\u30ad\u30eb\u30a2\u30c3\u30d7\u3092\u4fc3\u3059\u3060\u3051\u3067\u306a\u304f\u3001\u96e2\u8077\u3092\u6291\u3048\u308b\u305f\u3081\u306b\u3082\u9762\u5012\u898b\u304c\u3088\u3044\u6027\u683c\u3067\u3042\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059<\/span>\u3002\u81ea\u3089\u76f8\u8ac7\u3057\u306b\u304d\u305f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u306f\u5bfe\u5fdc\u3059\u308b\u3001\u6c17\u306b\u5165\u3063\u3066\u3044\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b5\u30dd\u30fc\u30c8\u306e\u307f\u3057\u3063\u304b\u308a\u3059\u308b\u306a\u3069\u306e\u884c\u70ba\u306f\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u3068\u3057\u3066\u3075\u3055\u308f\u3057\u304f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n

\u5e38\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u72b6\u6cc1\u306b\u76ee\u3092\u914d\u308a\u300c\u56f0\u3063\u3066\u3044\u305d\u3046\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u3044\u305f\u3089\u901f\u3084\u304b\u306b\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u300d\u300c\u3055\u308a\u3052\u306a\u304f\u4ed5\u4e8b\u306b\u95a2\u3059\u308b\u60a9\u307f\u304c\u306a\u3044\u304b\u805e\u304d\u51fa\u3059\u300d\u300c\u516c\u5e73\u306b\u8a55\u4fa1\u3059\u308b\u300d\u3068\u3044\u3063\u305f\u5bfe\u5fdc\u304c\u3067\u304d\u308b\u4eba\u304c\u5411\u3044\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u30c1\u30e3\u30ec\u30f3\u30b8\u610f\u6b32\u3068\u5f37\u3044\u59ff\u52e2\u3082\u898b\u305b\u3089\u308c\u308b<\/h3>\n

\u54c1\u8cea\u30a2\u30c3\u30d7\u306e\u305f\u3081\u306b\u65b0\u3057\u3044\u53d6\u308a\u7d44\u307f\u3092\u5c0e\u5165\u3057\u3066\u307f\u308b\u3001\u3042\u308b\u76ee\u6a19\u3092\u9054\u6210\u3057\u305f\u3089\u65b0\u305f\u306b\u30ec\u30d9\u30eb\u30a2\u30c3\u30d7\u3057\u305f\u76ee\u6a19\u3092\u7acb\u3066\u308b\u306a\u3069\u3001\u30c1\u30e3\u30ec\u30f3\u30b8\u610f\u6b32\u306e\u3042\u308b\u4eba\u3082\u5411\u3044\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u307e\u305f\u3001\u7406\u4e0d\u5c3d\u306a\u30af\u30ec\u30fc\u30e0\u306b\u3082\u6bc5\u7136\u3068\u3057\u305f\u614b\u5ea6\u3067\u5fdc\u5bfe\u3059\u308b\u5f37\u3044\u59ff\u52e2\u3082\u5fc5\u8981\u3067\u3059\u3002\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306e\u30c1\u30e3\u30ec\u30f3\u30b8\u610f\u6b32\u3068\u5f37\u3044\u59ff\u52e2\u306b\u611f\u5316\u3055\u308c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5411\u4e0a\u5fc3\u3082\u30a2\u30c3\u30d7\u3059\u308b\u304b\u3089\u3067\u3059\u3002<\/p>\n

\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306b\u306a\u308b\u306b\u306f<\/h2>\n

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