{"id":28357,"date":"2023-11-03T14:20:46","date_gmt":"2023-11-03T05:20:46","guid":{"rendered":"http:\/\/denwadaikou.jp\/column\/?p=9557"},"modified":"2026-04-15T15:29:49","modified_gmt":"2026-04-15T06:29:49","slug":"post-9557","status":"publish","type":"post","link":"https:\/\/denwadaikou.jp\/column\/callcenter\/000056\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eKPI(\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19)\u3068\u306f\uff1f"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" src=\"\/\/denwadaikou.jp\/column\/wp-content\/uploads\/KPI_for_callcenter_main.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eKPI(\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19)\u3068\u306f\uff1f\" width=\"780\" height=\"600\" class=\"aligncenter size-full wp-image-53392\" srcset=\"https:\/\/denwadaikou.jp\/column\/wp-content\/uploads\/KPI_for_callcenter_main.jpg 780w, https:\/\/denwadaikou.jp\/column\/wp-content\/uploads\/KPI_for_callcenter_main-300x231.jpg 300w, https:\/\/denwadaikou.jp\/column\/wp-content\/uploads\/KPI_for_callcenter_main-768x591.jpg 768w, https:\/\/denwadaikou.jp\/column\/wp-content\/uploads\/KPI_for_callcenter_main-660x508.jpg 660w\" sizes=\"auto, (max-width: 780px) 100vw, 780px\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eKPI\u306f\u3001\u5404\u7a2e\u696d\u52d9\u306e\u6210\u679c\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306e\u6307\u6a19\u3067\u3059\u3002\u57fa\u672c\u7684\u306b\u3001\u7740\u4fe1\u6642\u306e\u5fdc\u7b54\u3084\u901a\u8a71\u304c\u901f\u3084\u304b\u306b\u9032\u3081\u3089\u308c\u3066\u3044\u308b\u304b\u8a55\u4fa1\u3059\u308b\u57fa\u6e96\u3068\u3057\u3066\u8a2d\u5b9a\u3055\u308c\u307e\u3059\u3002\u4e3b\u306aKPI\u306b\u3064\u3044\u3066\u7406\u89e3\u3092\u6df1\u3081\u308c\u3070\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u696d\u7e3e\u8a55\u4fa1\u306e\u6307\u6a19\u3092\u8a2d\u3051\u308b\u6642\u306b\u5f79\u7acb\u3064\u3067\u3057\u3087\u3046\u3002\u305d\u3053\u3067\u4eca\u56de\u306f\u3001<span class=\"bg-k bold\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067KPI\u304c\u8a2d\u5b9a\u3055\u308c\u308b\u7406\u7531\u3092\u3075\u307e\u3048\u3001\u4ee3\u8868\u7684\u306a\u95a2\u9023\u7528\u8a9e\u306a\u3069\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059<\/span>\u3002<\/p>\n<div class=\"column_cta_wrap\">\n<p class=\"column_cta_txt\">\u96fb\u8a71\u4ee3\u884c\u30b5\u30fc\u30d3\u30b9\u6e80\u8db3\u5ea6No.1<br \/>\u670850\u4ef6\u304b\u3089OK\uff0198%\u4ee5\u4e0a\u306e\u9ad8\u3044\u5fdc\u7b54\u7387\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4ee3\u884c\u30b5\u30fc\u30d3\u30b9\u306e\u8a73\u7d30\u306f\u3053\u3061\u3089<\/p>\n<div class=\"column_cta_box\">\n    <a href=\"\/inquiry\/\" class=\"column_cta_btn_1\">\u304a\u554f\u3044\u5408\u308f\u305b\u30fb\u7121\u6599\u898b\u7a4d\u3082\u308a<\/a><br \/>\n    <a href=\"\/service\/callcenter\/\" class=\"column_cta_btn_2\">\u30b5\u30fc\u30d3\u30b9\u8a73\u7d30\u306f\u3053\u3061\u3089<\/a>\n  <\/div>\n<\/div>\n<h2>\u306a\u305c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u300cKPI\u300d\u304c\u8a2d\u5b9a\u3055\u308c\u308b\u306e\u304b<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"\/\/denwadaikou.jp\/column\/wp-content\/uploads\/KPI_for_callcenter_sub1.jpg\" alt=\"\u306a\u305c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u300cKPI\u300d\u304c\u8a2d\u5b9a\u3055\u308c\u308b\u306e\u304b\" width=\"780\" height=\"400\" class=\"aligncenter size-full wp-image-53393\" srcset=\"https:\/\/denwadaikou.jp\/column\/wp-content\/uploads\/KPI_for_callcenter_sub1.jpg 780w, https:\/\/denwadaikou.jp\/column\/wp-content\/uploads\/KPI_for_callcenter_sub1-300x154.jpg 300w, https:\/\/denwadaikou.jp\/column\/wp-content\/uploads\/KPI_for_callcenter_sub1-768x394.jpg 768w, https:\/\/denwadaikou.jp\/column\/wp-content\/uploads\/KPI_for_callcenter_sub1-660x338.jpg 660w\" sizes=\"auto, (max-width: 780px) 100vw, 780px\" \/><\/p>\n<p>KPI\u306f\u3001\u69d8\u3005\u306a\u696d\u7e3e\u3092\u8a55\u4fa1\u3059\u308b\u6307\u6a19\u3067\u3059\u3002\u901a\u5e38\u3001<span class=\"red bold\">\u4f01\u696d\u306e\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u3046\u3048\u3067\u91cd\u8981\u306a\u696d\u52d9\u306b\u3064\u3044\u3066\u3001\u4ed5\u4e8b\u306e\u9032\u6357\u72b6\u6cc1\u3084\u6210\u679c\u3092\u6e2c\u308b\u6307\u6a19\u304c\u8a2d\u5b9a\u3055\u308c\u307e\u3059<\/span>\u3002\u4ee5\u4e0b\u3067\u306f\u3001<span class=\"bold\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u5177\u4f53\u7684\u306a\u6307\u6a19\u3084KPI\u306e\u8a2d\u5b9a\u304c\u5fc5\u8981\u306b\u306a\u308b\u7406\u7531\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059<\/span>\u3002<\/p>\n<h3>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u300cKPI\u300d\u3068\u306f\uff1f<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u8a2d\u5b9a\u3055\u308c\u308bKPI\u306f\u3001\u5fdc\u7b54\u7387\u3084\u5e73\u5747\u5fdc\u7b54\u6642\u9593\u3092\u306f\u3058\u3081\u591a\u7a2e\u591a\u69d8\u3067\u3059\u3002\u591a\u304f\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u304a\u5ba2\u69d8\u3084\u53d6\u5f15\u5148\u306b\u559c\u3070\u308c\u308b\u305f\u3081\u8fc5\u901f\u304b\u3064\u7684\u78ba\u306a\u96fb\u8a71\u5bfe\u5fdc\u3092\u76ee\u6a19\u306b\u63b2\u3052\u3066\u3044\u307e\u3059\u3002\u304a\u5ba2\u69d8\u3084\u53d6\u5f15\u5148\u304b\u3089\u96fb\u8a71\u304c\u3042\u3063\u305f\u6642\u306f\u3001\u7d20\u65e9\u304f\u7740\u4fe1\u5bfe\u5fdc\u3059\u308b\u3068\u3068\u3082\u306b\u4e01\u5be7\u306b\u8a71\u3092\u805e\u304d\u3001\u96fb\u8a71\u306e\u7528\u4ef6\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u51e6\u7406\u3059\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3044\u304f\u3064\u3082\u306e\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u5fc5\u8981\u304b\u3089\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u591a\u5c90\u306b\u308f\u305f\u308bKPI\u3092\u8a2d\u5b9a\u3059\u308b\u30b1\u30fc\u30b9\u304c\u4e00\u822c\u7684\u3067\u3059\u3002\u5177\u4f53\u7684\u306aKPI\u306f\u591a\u304f\u77e5\u3089\u308c\u307e\u3059\u304c\u3001<span class=\"bg-s blue bold\">\u5927\u304d\u304f\u5fdc\u7b54\u54c1\u8cea\u30fb\u751f\u7523\u6027\u304a\u3088\u3073\u53ce\u76ca\u6027\u30fb\u9867\u5ba2\u6e80\u8db3\u5ea6\u30fb\u5f93\u696d\u54e1\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e4\u3064\u306b\u5206\u3051\u3089\u308c\u307e\u3059<\/span>\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u3053\u308c\u30894\u9805\u76ee\u306b\u3064\u3044\u3066\u696d\u7e3e\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306e\u6307\u6a19\u3092\u8a2d\u3051\u3001\u9069\u5207\u306a\u96fb\u8a71\u5bfe\u5fdc\u306b\u3088\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u5411\u4e0a\u306b\u52aa\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067KPI\u304c\u8a2d\u5b9a\u3055\u308c\u308b\u7406\u7531<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067KPI\u304c\u8a2d\u5b9a\u3055\u308c\u308b\u7406\u7531\u306f\u3001<span class=\"blue bold\">\u304a\u5ba2\u69d8\u3084\u53d6\u5f15\u5148\u306b\u559c\u3070\u308c\u308b\u96fb\u8a71\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u3067\u3059<\/span>\u3002\u3053\u306e\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u3046\u3048\u3067\u306f\u3001\u5fdc\u5bfe\u54c1\u8cea\u30fb\u52b9\u7387\u6027\u30fb\u9867\u5ba2\u6e80\u8db3\u5ea6\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306a\u3069\u306e\u6539\u5584\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002\u305f\u3060\u3057\u3001\u5177\u4f53\u7684\u306a\u8a55\u4fa1\u57fa\u6e96\u304c\u306a\u3051\u308c\u3070\u3001\u3069\u308c\u304f\u3089\u3044\u6539\u5584\u3067\u304d\u305f\u304b\u78ba\u8a8d\u3059\u308b\u306e\u306f\u56f0\u96e3\u3067\u3059\u3002<\/p>\n<p>\u96fb\u8a71\u306e\u5fdc\u5bfe\u54c1\u8cea\u3084\u52b9\u7387\u6027\u306e\u6539\u5584\u72b6\u6cc1\u306f\u3001\u305d\u308c\u305e\u308c\u306e\u696d\u52d9\u306e\u8a55\u4fa1\u57fa\u6e96\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u628a\u63e1\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002\u5fdc\u7b54\u7387\u3084\u5fdc\u7b54\u6642\u9593\u306e\u6307\u6a19\u3092\u6570\u5024\u3067\u793a\u305b\u3070\u3001\u76ee\u306b\u898b\u3048\u308b\u5f62\u3067\u306e\u8a55\u4fa1\u304c\u53ef\u80fd\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u69d8\u3005\u306a\u696d\u52d9\u6539\u5584\u306e\u9054\u6210\u72b6\u6cc1\u3092\u6e2c\u5b9a\u3059\u308b\u65b9\u6cd5\u3068\u3057\u3066\u3001\u6307\u6a19\u3068\u306a\u308bKPI\u3092\u8a2d\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eKPI\u306b\u95a2\u9023\u3059\u308b\u7528\u8a9e<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"\/\/denwadaikou.jp\/column\/wp-content\/uploads\/KPI_for_callcenter_sub2.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eKPI\u306b\u95a2\u9023\u3059\u308b\u7528\u8a9e\" width=\"780\" height=\"400\" class=\"aligncenter size-full wp-image-53395\" srcset=\"https:\/\/denwadaikou.jp\/column\/wp-content\/uploads\/KPI_for_callcenter_sub2.jpg 780w, https:\/\/denwadaikou.jp\/column\/wp-content\/uploads\/KPI_for_callcenter_sub2-300x154.jpg 300w, https:\/\/denwadaikou.jp\/column\/wp-content\/uploads\/KPI_for_callcenter_sub2-768x394.jpg 768w, https:\/\/denwadaikou.jp\/column\/wp-content\/uploads\/KPI_for_callcenter_sub2-660x338.jpg 660w\" sizes=\"auto, (max-width: 780px) 100vw, 780px\" \/><\/p>\n<p><span class=\"red bold\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eKPI\u306f\u6570\u3005\u3042\u308a\u3001\u95a2\u9023\u3059\u308b\u7528\u8a9e\u306f\u591a\u5f69\u3067\u3059<\/span>\u3002\u96e3\u89e3\u306a\u7528\u8a9e\u3082\u5c11\u306a\u304f\u306a\u3044\u305f\u3081\u3001\u4ee5\u4e0b\u3067\u306f<span class=\"bold\">KPI\u306e\u4ee3\u8868\u7684\u306a\u95a2\u9023\u7528\u8a9e\u306b\u3064\u3044\u3066\u89e3\u8aac\u3044\u305f\u3057\u307e\u3059<\/span>\u3002<\/p>\n<h3>\u76ee\u6a19\u9054\u6210\u5ea6\u3092\u8a55\u4fa1\u3059\u308b\u6307\u6a19<\/h3>\n<p>\u69d8\u3005\u306a\u76ee\u6a19\u306e\u9054\u6210\u5ea6\u3092\u8a55\u4fa1\u3059\u308b\u6307\u6a19\u306f\u3001\u57fa\u672c\u7684\u306bKGI\u3068KPI\u306e2\u3064\u3067\u3059\u3002\u307e\u305f\u3001\u5168\u4f53\u7684\u306a\u76ee\u6a19\u3068\u500b\u3005\u306e\u6307\u6a19\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u65b9\u5f0f\u3068\u3057\u3066\u3001OKR\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h4>KGI<\/h4>\n<p>KGI\u306f\u3001<span class=\"blue bold\">\u4f01\u696d\u306b\u3068\u3063\u3066\u306e\u6700\u7d42\u7684\u306a\u76ee\u6a19<\/span>\u3067\u3059\u3002\u3053\u306e\u7528\u8a9e\u306fKey Goal Indicator\u306e\u7565\u3067\u3042\u308a\u3001\u300c\u91cd\u8981\u76ee\u6a19\u9054\u6210\u6307\u6a19\u300d\u3068\u548c\u8a33\u3055\u308c\u307e\u3059\u3002\u3069\u306e\u696d\u7a2e\u3067\u3082\u3001\u305d\u308c\u305e\u308c\u306e\u4f01\u696d\u3067\u306f\u3001\u793e\u5185\u5168\u4f53\u3067\u76ee\u6307\u3059\u7d4c\u55b6\u76ee\u6a19\u3092\u8a2d\u5b9a\u3057\u3066\u3044\u308b\u3067\u3057\u3087\u3046\u3002\u5404\u4f01\u696d\u3067\u6700\u7d42\u76ee\u6a19\u306e\u9054\u6210\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u8a2d\u5b9a\u3059\u308b\u6307\u6a19\u304c\u3001KGI\u306b\u8a72\u5f53\u3057\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5834\u5408\u3001\u304a\u5ba2\u69d8\u3084\u53d6\u5f15\u5148\u306b\u6e80\u8db3\u3055\u308c\u308b\u96fb\u8a71\u5bfe\u5fdc\u306e\u5b9f\u73fe\u304c\u3001\u6700\u7d42\u7684\u306a\u4f01\u696d\u76ee\u6a19\u306b\u306a\u308b\u3068\u8003\u3048\u3089\u308c\u307e\u3059\u3002<\/p>\n<h4>KPI<\/h4>\n<p>KPI\u306f\u3001<span class=\"blue bold\">\u6700\u7d42\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u3046\u3048\u3067\u91cd\u8981\u306b\u306a\u308b\u500b\u5225\u306e\u696d\u52d9\u76ee\u6a19<\/span>\u3067\u3059\u3002Key Performance Indicators\u306e\u7565\u79f0\u3067\u3042\u308a\u3001\u300c\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u300d\u3068\u3082\u547c\u3070\u308c\u3066\u3044\u307e\u3059\u3002\u4f01\u696d\u306e\u6700\u7d42\u76ee\u6a19\u306f\u3001\u69d8\u3005\u306a\u696d\u52d9\u304c\u6210\u679c\u3092\u4e0a\u3052\u308b\u3053\u3068\u3067\u9054\u6210\u3055\u308c\u308b\u3082\u306e\u3068\u8003\u3048\u3089\u308c\u307e\u3059\u3002\u5404\u3005\u306e\u696d\u52d9\u76ee\u6a19\u306f\u6700\u7d42\u7684\u306a\u30b4\u30fc\u30eb\u3078\u5230\u9054\u3059\u308b\u904e\u7a0b\u6bb5\u968e\u306b\u3042\u308b\u305f\u3081\u3001\u4e2d\u9593\u76ee\u6a19\u306b\u4f4d\u7f6e\u3065\u3051\u3089\u308c\u308b\u30b1\u30fc\u30b9\u304c\u4e00\u822c\u7684\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u96fb\u8a71\u306e\u3064\u306a\u304c\u308a\u3084\u3059\u3055\u3084\u30b9\u30e0\u30fc\u30ba\u306a\u53d7\u3051\u7b54\u3048\u3092\u4e2d\u9593\u76ee\u6a19\u306b\u8a2d\u5b9a\u3059\u308b\u30b1\u30fc\u30b9\u304c\u591a\u304f\u898b\u3089\u308c\u307e\u3059\u3002<\/p>\n<h4>OKR<\/h4>\n<p>OKR\u306f\u3001Objective and Key Result\u306e\u7565\u3067\u3059\u3002\u305d\u308c\u305e\u308c\u3001\u300c\u76ee\u6a19\u300d\u3068\u300c\u4e3b\u8981\u306a\u7d50\u679c\uff08\u6210\u679c\u6307\u6a19\uff09\u300d\u3092\u610f\u5473\u3057\u307e\u3059\u3002\u3053\u306e\u65b9\u5f0f\u306e\u5927\u304d\u306a\u7279\u5fb4\u306f\u3001<span class=\"blue bold\">\u5f93\u696d\u54e1\u306e\u80fd\u529b\u5411\u4e0a\u304c\u4f01\u696d\u5168\u4f53\u306e\u696d\u7e3e\u30a2\u30c3\u30d7\u306b\u3064\u306a\u304c\u308b\u3088\u3046\u306b\u5168\u4f53\u7684\u306a\u76ee\u6a19\u3068\u5404\u696d\u52d9\u306e\u6210\u679c\u6307\u6a19\u3092\u8a2d\u5b9a<\/span>\u3067\u304d\u308b\u3068\u3053\u308d\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u4f01\u696d\u5168\u4f53\u3068\u5f93\u696d\u54e1\u500b\u4eba\u306e\u76ee\u6a19\u30fb\u6307\u6a19\u3092\u7d50\u3073\u3064\u3051\u3089\u308c\u308b\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002\u500b\u4eba\u306e\u30b9\u30ad\u30eb\u30a2\u30c3\u30d7\u304c\u4f01\u696d\u306e\u696d\u7e3e\u62e1\u5927\u306b\u3064\u306a\u304c\u308a\u3084\u3059\u3044\u7279\u5fb4\u304b\u3089\u3001\u6700\u8fd1\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u9650\u3089\u305a\u591a\u304f\u306e\u696d\u7a2e\u3067\u6ce8\u76ee\u3092\u96c6\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><span class=\"bold\">\u203b\u95a2\u9023\u8a18\u4e8b\u300c<a href=\"https:\/\/denwadaikou.jp\/column\/mamechishiki\/20220602\/\">\u76ee\u6a19\u7ba1\u7406\u5236\u5ea6\uff08MBO\uff09\u306e\u7279\u5fb4\u3084\u6ce8\u610f\u70b9\u3068\u306f<\/a>\u300d\u306f\u3053\u3061\u3089<\/span><\/p>\n<h3>\u5fdc\u7b54\u54c1\u8cea\u306b\u95a2\u3059\u308b\u6307\u6a19<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u96fb\u8a71\u306e\u5fdc\u7b54\u54c1\u8cea\u3092\u9ad8\u3081\u308b\u6642\u306b\u91cd\u8996\u3057\u3066\u3044\u308b\u6307\u6a19\u306f\u3001\u7740\u4fe1\u6642\u306e\u5fdc\u7b54\u7387\uff08\u653e\u68c4\u547c\u7387\uff09\u3084SL\uff08\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\uff09\u3067\u3059\u3002<\/p>\n<h4>\u5fdc\u7b54\u7387\uff08\u653e\u68c4\u547c\u7387\uff09<\/h4>\n<p><span class=\"blue bold\">\u5fdc\u7b54\u7387\u306f\u3001\u7740\u4fe1\u6642\u306b\u5fdc\u7b54\u3067\u304d\u305f\u5272\u5408\u3067\u3059\u300210\u56de\u306e\u7740\u4fe1\u306e\u3046\u30617\u56de\u5bfe\u5fdc\u3059\u308c\u3070\u3001\u5fdc\u7b54\u7387\u306f70\uff05\u306b\u306a\u308a\u307e\u3059<\/span>\u3002\u9006\u306b\u653e\u68c4\u547c\u7387\u306f\u3001\u7740\u4fe1\u306b\u5fdc\u3058\u3089\u308c\u306a\u304b\u3063\u305f\u6bd4\u7387\u3092\u610f\u5473\u3057\u307e\u3059\u3002\u304a\u5ba2\u69d8\u3084\u53d6\u5f15\u5148\u304c\u4f01\u696d\u306b\u9023\u7d61\u3092\u5165\u308c\u305f\u6642\u3001\u3044\u3064\u3067\u3082\u96fb\u8a71\u304c\u3064\u306a\u304c\u308c\u3070\u5370\u8c61\u306f\u3088\u304f\u306a\u308b\u3067\u3057\u3087\u3046\u3002\u305d\u306e\u305f\u3081\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u4f01\u696d\u306e\u30a4\u30e1\u30fc\u30b8\u3092\u5411\u4e0a\u3059\u308b\u3046\u3048\u3067\u5fdc\u7b54\u7387\u306e\u9ad8\u3055\u3092\u91cd\u8996\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u5177\u4f53\u7684\u306a\u5fdc\u7b54\u7387\u306e\u6307\u6a19\u306f\u3001100\uff05\u306b\u8a2d\u5b9a\u3055\u308c\u306a\u3044\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u3002\u4f01\u696d\u306e\u7740\u4fe1\u6570\u306f\u6642\u9593\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u3001\u96fb\u8a71\u304c\u6bba\u5230\u3059\u308b\u6642\u9593\u5e2f\u306b\u5408\u308f\u305b\u3066\u4eba\u54e1\u3092\u914d\u7f6e\u3059\u308b\u3068\u3001\u30b3\u30fc\u30eb\u304c\u5c11\u306a\u3044\u6642\u306b\u4eba\u624b\u304c\u4f59\u308b\u305f\u3081\u3067\u3059\u3002\u591a\u304f\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u4eba\u54e1\u914d\u7f6e\u306e\u90fd\u5408\u304b\u3089\u82e5\u5e72\u306e\u53d6\u308a\u3053\u307c\u3057\u306f\u4e0d\u53ef\u907f\u3068\u8003\u3048\u3001\u305d\u306e\u5bfe\u51e6\u7b56\u3068\u3057\u3066\u81ea\u52d5\u6848\u5185\u306b\u5207\u308a\u66ff\u308f\u308b\u30b7\u30b9\u30c6\u30e0\u3092\u53d6\u308a\u5165\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<h4>SL<\/h4>\n<p><span class=\"blue bold\">SL\uff08Service Level\uff1a\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\uff09\u306f\u3001\u4e00\u5b9a\u6642\u9593\u5185\u306b\u7740\u4fe1\u5bfe\u5fdc\u3067\u304d\u305f\u6bd4\u7387\u3067\u3059<\/span>\u3002\u5fdc\u7b54\u7387\u306f\u30c8\u30fc\u30bf\u30eb\u306e\u7740\u4fe1\u6570\u304b\u3089\u7b97\u51fa\u3055\u308c\u307e\u3059\u304c\u3001SL\u306f\u6642\u9593\u8a2d\u5b9a\u304c\u52a0\u308f\u308a\u307e\u3059\u3002\u5348\u524d\u306f\u7740\u4fe110\u4ef6\u306e\u3046\u30617\u4ef6\u306b\u5fdc\u3058\u3001\u5348\u5f8c\u306f20\u4ef6\u306e\u3046\u306116\u4ef6\u3092\u51e6\u7406\u3059\u308c\u3070\u3001\u305d\u308c\u305e\u308c\u306e\u6642\u9593\u5e2f\u306e\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u306f70\uff05\u306880\uff05\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7740\u4fe1\u6570\u306f\u6642\u9593\u306b\u3088\u3063\u3066\u5909\u52d5\u3057\u307e\u3059\u304c\u3001\u696d\u52d9\u958b\u59cb\u76f4\u5f8c\u30fb\u304a\u663c\u524d\u5f8c\u30fb\u696d\u52d9\u7d42\u4e86\u9593\u969b\u306b\u6307\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3068\u3001\u5404\u6642\u9593\u306e\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u3092\u6e2c\u5b9a\u3067\u304d\u307e\u3059\u3002<\/p>\n<h4>ASA<\/h4>\n<p>ASA\uff08Average Speed of Answer\uff1a\u5e73\u5747\u5fdc\u7b54\u901f\u5ea6\uff09\u306f\u3001<span class=\"blue bold\">\u7740\u4fe1\u304c\u3042\u3063\u3066\u304b\u3089\u96fb\u8a71\u306b\u51fa\u308b\u307e\u3067\u306b\u8981\u3057\u305f\u6642\u9593\u306e\u6307\u6a19<\/span>\u3067\u3059\u3002\u96fb\u8a71\u306e\u7740\u4fe1\u304b\u3089\u5fdc\u7b54\u307e\u3067\u306e\u6642\u9593\u304c\u77ed\u3044\u307b\u3069\u3001\u767a\u4fe1\u8005\u3092\u9577\u304f\u5f85\u305f\u305b\u306a\u304b\u3063\u305f\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002\u3059\u3050\u306b\u96fb\u8a71\u304c\u3064\u306a\u304c\u308b\u3068\u597d\u5370\u8c61\u306b\u3064\u306a\u304c\u308b\u305f\u3081\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u5834\u3067\u306f\u300c3\u30b3\u30fc\u30eb\u4ee5\u5185\u306b\u51fa\u308b\u300d\u3084\u300c10\u79d2\u4ee5\u4e0a\u306f\u5f85\u305f\u305b\u306a\u3044\u300d\u304c\u30de\u30ca\u30fc\u306b\u3067\u3059\u3002<br \/>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u3068\u3063\u3066\u3082\u5fdc\u7b54\u6642\u9593\u306e\u65e9\u3055\u306f\u91cd\u8981\u3067\u3042\u308a\u3001\u300c\u4f55\u79d2\u3067\u5fdc\u7b54\u3067\u304d\u305f\u304b\u300d\u306b\u3064\u3044\u3066\u6307\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><span class=\"bold\">\u203b\u95a2\u9023\u8a18\u4e8b\u300c<a href=\"https:\/\/denwadaikou.jp\/column\/blog\/001051\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u54c1\u8cea\u5411\u4e0a\u306e\u30b3\u30c4\u3068\u306f\uff1f<\/a>\u300d\u306f\u3053\u3061\u3089<\/span><\/p>\n<h3>\u751f\u7523\u6027\u30fb\u53ce\u76ca\u6027\u306b\u95a2\u3059\u308b\u6307\u6a19<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u7523\u6027\u30fb\u53ce\u76ca\u6027\u3092\u4e0a\u3052\u308b\u3046\u3048\u3067\u91cd\u8981\u306b\u306a\u3063\u3066\u3044\u308b\u6307\u6a19\u306f\u3001\u7a3c\u50cd\u7387\uff08\u5360\u6709\u7387\uff09\u3084AHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09\u3067\u3059\u3002<\/p>\n<h4>\u7a3c\u50cd\u7387\uff08\u5360\u6709\u7387\uff09<\/h4>\n<p>\u7a3c\u50cd\u7387\uff08\u5360\u6709\u7387\uff09\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u96fb\u8a71\u5bfe\u5fdc\u3084\u696d\u52d9\u5168\u822c\u306b\u8cbb\u3084\u3057\u3066\u3044\u308b\u6642\u9593\u3067\u3059\u3002\u96fb\u8a71\u5bfe\u5fdc\u4ee5\u5916\u306e\u696d\u52d9\u3092\u542b\u3081\u308b\u304b\u3069\u3046\u304b\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002\u696d\u52d9\u5168\u822c\u304c\u542b\u307e\u308c\u308b\u5834\u5408\u3001\u300c<span class=\"bg-s blue bold\">\u901a\u8a71\u6642\u9593+\u4fdd\u7559\u6642\u9593+\u5f8c\u51e6\u7406\u6642\u9593+\u5f85\u6a5f\u6642\u9593+\u96e2\u5e2d\u6642\u9593<\/span>\u300d\u3067\u30c8\u30fc\u30bf\u30eb\u306e\u52b4\u50cd\u6642\u9593\u304c\u30c1\u30a7\u30c3\u30af\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3001\u96fb\u8a71\u5bfe\u5fdc\u304c\u8a55\u4fa1\u5bfe\u8c61\u3067\u3042\u308c\u3070\u5f85\u6a5f\u6642\u9593\u3084\u96e2\u5e2d\u6642\u9593\u304c\u9664\u304b\u308c\u3001\u3069\u308c\u304f\u3089\u3044\u901a\u8a71\u3084\u5f8c\u51e6\u7406\u306b\u6642\u9593\u3092\u304b\u3051\u3066\u3044\u308b\u304b\u3092\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u5408\u8a08\u3092\u52e4\u52d9\u6642\u9593\u304b\u3089\u5dee\u3057\u5f15\u3051\u3070\u3001\u7740\u4fe1\u304c\u306a\u304f\u5f85\u6a5f\u3059\u308b\u6642\u9593\u3084\u3001\u4ed6\u306e\u696d\u52d9\u306b\u8981\u3057\u3066\u3044\u308b\u6642\u9593\u3082\u898b\u3048\u3066\u304f\u308b\u3067\u3057\u3087\u3046\u3002\u5358\u7d14\u306b\u7a3c\u50cd\u7387\u306e\u6307\u6a19\u3092\u9ad8\u304f\u8a2d\u5b9a\u3059\u308b\u3068\u96fb\u8a71\u5bfe\u5fdc\u306b\u8ffd\u308f\u308c\u4f59\u88d5\u304c\u306a\u304f\u306a\u308b\u305f\u3081\u3001\u305d\u306e\u4ed6\u306e\u6642\u9593\u3068\u30d0\u30e9\u30f3\u30b9\u3092\u53d6\u308b\u3053\u3068\u304c\u5927\u5207\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<h4>\u4fdd\u7559\u6642\u9593\uff08\u4fdd\u7559\u7387\uff09<\/h4>\n<p>\u4fdd\u7559\u6642\u9593\uff08\u4fdd\u7559\u7387\uff09\u3001<span class=\"blue bold\">\u96fb\u8a71\u3092\u53d7\u4fe1\u3057\u305f\u5f8c\u306b\u4fdd\u7559\u3057\u305f\u6642\u9593\u306e\u5272\u5408\u3067\u3059<\/span>\u3002\u591a\u304f\u306e\u767a\u4fe1\u8005\u306f\u3001\u4f01\u696d\u3078\u96fb\u8a71\u3057\u305f\u6642\u306b\u4fdd\u7559\u6642\u9593\u304c\u9577\u3051\u308c\u3070\u3001\u300c\u5f85\u305f\u3055\u308c\u3066\u3044\u308b\u300d\u3068\u611f\u3058\u307e\u3059\u3002\u307e\u305f\u3001\u96fb\u8a71\u5bfe\u5fdc\u306e\u52b9\u7387\u306f\u4e0b\u304c\u308b\u3067\u3057\u3087\u3046\u3002\u96fb\u8a71\u5bfe\u5fdc\u306e\u5370\u8c61\u3084\u751f\u7523\u6027\u3092\u9ad8\u3081\u308b\u3046\u3048\u3067\u3001\u4fdd\u7559\u6642\u9593\u306e\u77ed\u7e2e\u306f\u91cd\u8981\u3068\u8003\u3048\u3089\u308c\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u4fdd\u7559\u6642\u9593\u306e\u6307\u6a19\u3092\u8a2d\u5b9a\u3057\u305f\u5834\u5408\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u96fb\u8a71\u3092\u9577\u304f\u4fdd\u6709\u3057\u3066\u3044\u306a\u3044\u304b\u8abf\u3079\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n<h4>\u96e2\u5e2d\u6642\u9593\uff08\u96e2\u5e2d\u7387\uff09<\/h4>\n<p>\u96e2\u5e2d\u6642\u9593\uff08\u96e2\u5e2d\u7387\uff09\u306f\u3001<span class=\"blue bold\">\u52e4\u52d9\u4e2d\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u96fb\u8a71\u5bfe\u5fdc\u696d\u52d9\u306b\u7740\u624b\u3057\u3066\u3044\u306a\u3044\u6642\u9593<\/span>\u3067\u3059\u3002\u4e00\u822c\u7684\u306b\u306f\u3001\u696d\u52d9\u95a2\u4fc2\u306e\u6253\u3061\u5408\u308f\u305b\u3084\u65b0\u4eba\u6559\u80b2\u306e\u305f\u3081\u3001\u7740\u4fe1\u5bfe\u5fdc\u304b\u3089\u96e2\u308c\u3066\u3044\u308b\u6642\u9593\u304c\u76f8\u5f53\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u3088\u3063\u3066\u306f\u3001\u4f11\u61a9\u6642\u9593\u3084\u6709\u7d66\u4f11\u6687\u304c\u542b\u307e\u308c\u308b\u30b1\u30fc\u30b9\u3082\u3042\u308a\u307e\u3059\u3002\u3044\u305a\u308c\u3082\u3001\u96fb\u8a71\u5bfe\u5fdc\u3092\u5186\u6ed1\u306b\u9032\u3081\u308b\u3046\u3048\u3067\u4e0d\u53ef\u6b20\u3067\u3057\u3087\u3046\u3002\u3068\u306f\u3044\u3048\u3001\u3053\u308c\u3089\u306b\u9577\u3044\u6642\u9593\u3092\u304b\u3051\u308b\u3068\u696d\u52d9\u52b9\u7387\u306f\u4e0b\u304c\u308b\u305f\u3081\u3001\u76ee\u5b89\u3068\u306a\u308b\u6307\u6a19\u306e\u8a2d\u5b9a\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<h4>AHT<\/h4>\n<p>AHT\uff08Average Handling Time\uff1a\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09\u306f\u30011\u56de\u306e\u7740\u4fe1\u5bfe\u5fdc\u306b\u304b\u304b\u3063\u305f\u6642\u9593\u306e\u5e73\u5747\u5024\u3067\u3059\u3002\u5177\u4f53\u7684\u306b\u306f\u3001<span class=\"blue bold\">1\u3064\u76ee\u306e\u7740\u4fe1\u3067\u5fdc\u7b54\u3092\u958b\u59cb\u3057\u3066\u304b\u3089\u6b21\u306e\u7740\u4fe1\u306b\u5fdc\u3058\u308b\u307e\u3067\u306e\u6642\u9593<\/span>\u304c\u8a72\u5f53\u3057\u307e\u3059\u3002\u3053\u3053\u306b\u306f\u30011\u30b3\u30fc\u30eb\u3042\u305f\u308a\u306e\u901a\u8a71\u6642\u9593\u3084\u4fdd\u7559\u6642\u9593\u304c\u3059\u3079\u3066\u542b\u307e\u308c\u307e\u3059\u3002\u57fa\u672c\u7684\u306a\u8a08\u7b97\u5f0f\u306f\u3001\u300cAHT\uff08\u5206\u30fb\u79d2\uff09\uff1d\u901a\u8a71\u6642\u9593+\u4fdd\u7559\u6642\u9593+\u5f8c\u51e6\u7406\u6642\u9593\u00f7\u901a\u8a71\u4ef6\u6570\u300d\u3067\u3059\u3002\u7740\u4fe1\u3054\u3068\u306e\u51e6\u7406\u6642\u9593\u304c\u77ed\u3051\u308c\u3070\u696d\u52d9\u52b9\u7387\u304c\u4e0a\u304c\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3084\u7d4c\u8cbb\u7bc0\u6e1b\u306b\u3064\u306a\u304c\u308b\u305f\u3081\u3001\u591a\u304f\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u91cd\u8996\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><span class=\"bold\">\u203b\u95a2\u9023\u8a18\u4e8b\u300c<a href=\"https:\/\/denwadaikou.jp\/column\/callcenter\/000167\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eAHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09\u3068\u306f<\/a>\u300d\u306f\u3053\u3061\u3089<\/span><\/p>\n<h4>ATT<\/h4>\n<p>ATT\uff08Average Talk Time\uff1a\u5e73\u5747\u901a\u8a71\u6642\u9593\uff09\u306f\u3001<span class=\"blue bold\">1\u56de\u306e\u7740\u4fe1\u5bfe\u5fdc\u306b\u8cbb\u3084\u3055\u308c\u305f\u901a\u8a71\u6642\u9593\u306e\u5e73\u5747\u5024<\/span>\u3067\u3059\u3002\u3053\u306e\u6570\u5024\u306f\u3001\u300c\u901a\u8a71\u306b\u304b\u304b\u3063\u305f\u6642\u9593\u306e\u5408\u8a08\u00f7\u901a\u8a71\u4ef6\u6570\u300d\u3067\u6c42\u3081\u3089\u308c\u307e\u3059\u30021\u65e5\u306e\u901a\u8a71\u306b\u30c8\u30fc\u30bf\u30eb300\u5206\u304b\u304b\u308a\u3001\u901a\u8a71\u4ef6\u6570\u304c60\u4ef6\u3067\u3042\u3063\u305f\u5834\u5408\u3001\u5e73\u5747\u306e\u901a\u8a71\u6642\u9593\u306f300\u00f760\uff1d5\u5206\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u96fb\u8a71\u5bfe\u5fdc\u304c\u4e2d\u5fc3\u696d\u52d9\u3067\u3042\u308a\u3001\u4e00\u822c\u7684\u306b\u901a\u8a71\u6642\u9593\u306f\u696d\u52d9\u5168\u4f53\u306e\u306a\u304b\u3067\u591a\u304f\u306e\u5272\u5408\u3092\u5360\u3081\u307e\u3059\u3002\u305f\u3060\u3057\u3001\u5e73\u5747\u6642\u9593\u304c\u9577\u3044\u3068\u7740\u4fe1\u5bfe\u5fdc\u3067\u304d\u308b\u4ef6\u6570\u306f\u6e1b\u5c11\u3059\u308b\u305f\u3081\u3001\u696d\u7e3e\u6307\u6a19\u3068\u3057\u3066\u76ee\u6a19\u6642\u9593\u306e\u8a2d\u5b9a\u306f\u91cd\u8981\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<h4>ACW<\/h4>\n<p>ACW\uff08After Call Work\uff1a\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff09\u306f\u3001<span class=\"blue bold\">\u901a\u8a71\u3092\u7d42\u3048\u3066\u304b\u3089\u5f8c\u51e6\u7406\u306b\u8981\u3057\u305f\u6642\u9593<\/span>\u3067\u3059\u3002\u300c\u5f8c\u51e6\u7406\u6642\u9593\u306e\u5408\u8a08\u00f7\u901a\u8a71\u4ef6\u6570\u300d\u3067\u3001\u5e73\u5747\u6642\u9593\u304c\u7b97\u51fa\u3067\u304d\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u7740\u4fe1\u5bfe\u5fdc\u3057\u305f\u969b\u3001\u901a\u8a71\u7d42\u4e86\u5f8c\u306f\u96fb\u8a71\u306e\u7528\u4ef6\u306b\u95a2\u3059\u308b\u30c7\u30fc\u30bf\u5165\u529b\u3084\u5831\u544a\u66f8\u306e\u4f5c\u6210\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002\u305f\u3060\u3057\u3001\u5404\u3005\u306e\u51e6\u7406\u4f5c\u696d\u304c\u9577\u5f15\u304f\u3068\u6b21\u306e\u7740\u4fe1\u5bfe\u5fdc\u306f\u9045\u308c\u3084\u3059\u304f\u306a\u308a\u3001\u5834\u5408\u306b\u3088\u3063\u3066\u306f\u53d6\u308a\u3053\u307c\u3059\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u901f\u3084\u304b\u306b\u7740\u4fe1\u5bfe\u5fdc\u3059\u308b\u306b\u306f\u5f8c\u51e6\u7406\u3092\u52b9\u7387\u3088\u304f\u9032\u3081\u308b\u5fc5\u8981\u304c\u3042\u308a\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u5f8c\u51e6\u7406\u6642\u9593\u306e\u6307\u6a19\u304c\u8a2d\u5b9a\u3055\u308c\u307e\u3059\u3002<\/p>\n<h4>CPC<\/h4>\n<p>CPC\uff08Cost Per Call\uff1a\u30b3\u30b9\u30c8\u30fb\u30d1\u30fc\u30fb\u30b3\u30fc\u30eb\uff09\u306f\u30011\u4ef6\u306e\u96fb\u8a71\u5bfe\u5fdc\u3054\u3068\u306b\u304b\u304b\u308b\u30b3\u30b9\u30c8\u3067\u3059\u3002<span class=\"blue bold\">\u300c\u96fb\u8a71\u5bfe\u5fdc\u306e\u7dcf\u8cbb\u7528\u00f7\u901a\u8a71\u4ef6\u6570\u300d\u3067\u30011\u4ef6\u3042\u305f\u308a\u306e\u8cbb\u7528\u304c\u7b97\u51fa\u3055\u308c\u307e\u3059<\/span>\u3002\u96fb\u8a71\u5bfe\u5fdc\u306e\u7dcf\u8cbb\u7528\u306b\u306f\u3001\u901a\u4fe1\u8cbb\u3092\u306f\u3058\u3081\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4eba\u4ef6\u8cbb\u3084\u30aa\u30d5\u30a3\u30b9\u306e\u8a2d\u5099\u8cbb\u307e\u3067\u542b\u307e\u308c\u308b\u306e\u304c\u901a\u4f8b\u3067\u3059\u3002\u307e\u305f\u3001\u30c8\u30fc\u30bf\u30eb\u306e\u8cbb\u7528\u304c\u540c\u3058\u306a\u3089\u3001\u901a\u8a71\u4ef6\u6570\u304c\u591a\u3044\u307b\u30691\u4ef6\u3042\u305f\u308a\u306e\u30b3\u30b9\u30c8\u306f\u6291\u3048\u3089\u308c\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001CPC\u306f\u30011\u4ef6\u306e\u96fb\u8a71\u5bfe\u5fdc\u306b\u904e\u5927\u306a\u30b3\u30b9\u30c8\u304c\u304b\u304b\u3063\u3066\u3044\u306a\u3044\u304b\u30c1\u30a7\u30c3\u30af\u3059\u308b\u3046\u3048\u3067\u91cd\u8981\u306a\u6307\u6a19\u3068\u7406\u89e3\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<h4>\u4e00\u6b21\u89e3\u6c7a\u7387<\/h4>\n<p>\u4e00\u6b21\u89e3\u6c7a\u7387\u306f\u3001<span class=\"blue bold\">\u6700\u521d\u306e\u7740\u4fe1\u5bfe\u5fdc\u3067\u9867\u5ba2\u304b\u3089\u306e\u8cea\u554f\u3084\u30af\u30ec\u30fc\u30e0\u3092\u89e3\u6c7a\u3067\u304d\u305f\u6bd4\u7387<\/span>\u3067\u3059\u30021\u56de\u306e\u96fb\u8a71\u3067\u8cea\u554f\u3084\u30af\u30ec\u30fc\u30e0\u304c\u89e3\u6c7a\u3059\u308c\u3070\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\u5411\u4e0a\u3059\u308b\u3068\u671f\u5f85\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u540c\u3058\u7528\u4ef6\u306e\u96fb\u8a71\u3092\u4f55\u5ea6\u3082\u53d7\u3051\u305f\u308a\u6298\u308a\u8fd4\u3057\u9023\u7d61\u3057\u305f\u308a\u3059\u308b\u624b\u9593\u304c\u7701\u304b\u308c\u308c\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u8ca0\u62c5\u306f\u8efd\u6e1b\u3059\u308b\u3067\u3057\u3087\u3046\u3002\u3053\u308c\u3089\u306e\u7406\u7531\u304b\u3089\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u4e00\u6b21\u89e3\u6c7a\u7387\u306e\u9ad8\u3055\u3092\u696d\u52d9\u4e0a\u306e\u91cd\u8981\u306a\u6307\u6a19\u3068\u8a8d\u8b58\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u95a2\u3059\u308b\u6307\u6a19<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3059\u308b\u305f\u3081\u306b\u8a2d\u5b9a\u3059\u308b\u4ee3\u8868\u7684\u306a\u6307\u6a19\u306f\u3001CS\uff08\u9867\u5ba2\u6e80\u8db3\uff09\u3084NPS\uff08\u6b63\u5473\u63a8\u5968\u8005\u6bd4\u7387\uff09\u3067\u3059\u3002<\/p>\n<h4>CS<\/h4>\n<p>CS\uff08Customer Satisfaction\uff1a\u9867\u5ba2\u6e80\u8db3\uff09\u306f\u3001<span class=\"bg-s blue bold\">\u304a\u5ba2\u69d8\u3084\u53d6\u5f15\u5148\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u96fb\u8a71\u5bfe\u5fdc\u306b\u3069\u308c\u307b\u3069\u6e80\u8db3\u3067\u304d\u305f\u304b\u3092\u793a\u3059\u6307\u6a19<\/span>\u3067\u3059\u3002\u3053\u306e\u6307\u6a19\u306f\u3001\u304a\u5ba2\u69d8\u3084\u53d6\u5f15\u5148\u306b\u559c\u3070\u308c\u308b\u96fb\u8a71\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3059\u308b\u969b\u3001\u91cd\u8981\u306a\u8a55\u4fa1\u57fa\u6e96\u306b\u306a\u308a\u307e\u3059\u3002\u305f\u3060\u3057\u901a\u5e38\u3001\u9867\u5ba2\u304c\u96fb\u8a71\u5bfe\u5fdc\u306b\u6e80\u8db3\u3057\u305f\u5ea6\u5408\u3044\u306f\u3001\u5fdc\u7b54\u7387\u3084\u901a\u8a71\u6642\u9593\u3068\u7570\u306a\u308a\u76f4\u63a5\u306b\u6570\u5024\u3068\u3057\u3066\u73fe\u308c\u307e\u305b\u3093\u3002\u305d\u306e\u305f\u3081\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u95a2\u3059\u308b\u9867\u5ba2\u6e80\u8db3\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u306e\u7d50\u679c\u3092\u6570\u5024\u5316\u3059\u308b\u30b1\u30fc\u30b9\u304c\u591a\u304f\u898b\u3089\u308c\u307e\u3059\u3002<\/p>\n<h4>NPS<\/h4>\n<p>NPS\uff08Net Promoter Score\uff1a\u6b63\u5473\u63a8\u5968\u8005\u6bd4\u7387\uff09\u306f<span class=\"blue bold\">\u3001\u9867\u5ba2\u304c\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u5468\u308a\u306b\u63a8\u5968\u3057\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u308b\u5272\u5408<\/span>\u3067\u3059\u3002\u4e00\u822c\u7684\u306b\u306f\u3001\u7279\u5b9a\u306e\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u63a8\u5968\u3057\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u308b\u304b\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u304c\u5b9f\u65bd\u3055\u308c\u307e\u3059\u3002\u305d\u306e\u56de\u7b54\u7d50\u679c\u304b\u3089\u3001\u9867\u5ba2\u306f\u300c\u63a8\u5968\u8005\u300d\u300c\u4e2d\u7acb\u8005\u300d\u300c\u6279\u5224\u8005\u300d\u306b\u5206\u3051\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u8a08\u7b97\u5f0f\u306f\u3001\u300c\uff08\u63a8\u5968\u8005\u6570\uff0d\u6279\u5224\u8005\u6570\uff09\u00f7\u56de\u7b54\u8005\u6570\u300d\u3067\u3059\u3002\u56de\u7b54\u8005\u304c100\u4eba\u306e\u5834\u5408\u3001\u63a8\u5968\u800560\u4eba\u30fb\u6279\u5224\u800520\u4eba\u3067\u3042\u308c\u3070\u3001\u6b63\u5473\u63a8\u5968\u8005\u6bd4\u7387\u306f\u300c\uff0860\uff0d20\uff09\u00f7100\uff1d40\uff05\u300d\u306b\u306a\u308a\u307e\u3059\u3002NPS\u306f\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u4fe1\u983c\u611f\u3084\u611b\u7740\u5ea6\u3092\u793a\u3059\u6570\u5024\u3068\u898b\u3089\u308c\u308b\u305f\u3081\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u8a55\u4fa1\u3059\u308b\u6307\u6a19\u3068\u3057\u3066\u91cd\u8996\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3>\u5f93\u696d\u54e1\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306b\u95a2\u3059\u308b\u6307\u6a19<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u5f93\u696d\u54e1\u3092\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3059\u308b\u306a\u304b\u3067\u5927\u5207\u306b\u306a\u308b\u6307\u6a19\u306f\u3001\u6b20\u52e4\u7387\u3084\u96e2\u8077\u7387\u3067\u3059\u3002<\/p>\n<h4>\u6b20\u52e4\u7387<\/h4>\n<p>\u6b20\u52e4\u7387\u306f\u3001<span class=\"blue bold\">\u5f93\u696d\u54e1\u304c\u5404\u81ea\u306e\u30b7\u30d5\u30c8\u3092\u6b20\u52e4\u3057\u305f\u5272\u5408<\/span>\u3067\u3059\u3002\u53b3\u5bc6\u306b\u306f\u9045\u523b\u30fb\u65e9\u9000\u306e\u6642\u9593\u3082\u542b\u307e\u308c\u3001\u300c\u6b20\u52e4\u30fb\u9045\u523b\u30fb\u65e9\u9000\u306e\u5408\u8a08\u6642\u9593\u00f7\u672c\u6765\u306e\u52e4\u52d9\u6642\u9593\u300d\u3067\u8a08\u7b97\u3055\u308c\u307e\u3059\u3002\u5f93\u696d\u54e1\u304c\u4ed5\u4e8b\u3092\u4f11\u3080\u7406\u7531\u306f\u3001\u98a8\u90aa\u306b\u3088\u308b\u4f53\u8abf\u4e0d\u826f\u3084\u30b9\u30c8\u30ec\u30b9\u306b\u8d77\u56e0\u3059\u308b\u7cbe\u795e\u7684\u306a\u4e0d\u8abf\u306a\u3069\u591a\u7a2e\u591a\u69d8\u3067\u3059\u3002\u3044\u305a\u308c\u306e\u7406\u7531\u3067\u3082\u3001\u6b20\u52e4\u304c\u591a\u3044\u3068\u4ed6\u306e\u5f93\u696d\u54e1\u306e\u8ca0\u62c5\u304c\u5897\u3048\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u4f53\u8abf\u306b\u3088\u3063\u3066\u306f\u52e4\u52d9\u3092\u7d99\u7d9a\u3067\u304d\u306a\u304f\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u4f01\u696d\u304c\u4ed5\u4e8b\u5168\u4f53\u3092\u5186\u6ed1\u306b\u9032\u3081\u308b\u3046\u3048\u3067\u3001\u5f93\u696d\u54e1\u304c\u672c\u6765\u306e\u30b7\u30d5\u30c8\u901a\u308a\u306b\u52e4\u52d9\u3059\u308b\u3053\u3068\u306f\u5927\u5207\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3082\u3001\u4eba\u624b\u4e0d\u8db3\u306b\u3088\u308b\u696d\u52d9\u8ca0\u62c5\u306e\u5897\u5927\u3084\u5ea6\u91cd\u306a\u308b\u6b20\u52e4\u304c\u96e2\u8077\u306b\u3064\u306a\u304c\u308b\u4e8b\u614b\u3092\u9632\u3050\u305f\u3081\u6b20\u52e4\u7387\u306e\u628a\u63e1\u306f\u91cd\u8981\u3068\u8003\u3048\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<h4>\u96e2\u8077\u7387\uff08\u5b9a\u7740\u7387\uff09<\/h4>\n<p>\u96e2\u8077\u7387\u306f\u3001<span class=\"blue bold\">\u4e00\u5b9a\u671f\u9593\u306b\u5f93\u696d\u54e1\u304c\u96e2\u8077\u3057\u305f\u5272\u5408<\/span>\u3067\u3059\u3002\u901a\u5e38\u3001\u300c\u7279\u5b9a\u671f\u9593\u306e\u96e2\u8077\u8005\u6570\u00f7\u5728\u7c4d\u4eba\u6570\u300d\u306e\u5f0f\u3067\u7b97\u51fa\u3055\u308c\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u306b\u3088\u308b\u30b9\u30c8\u30ec\u30b9\u306a\u3069\u696d\u52d9\u8ca0\u62c5\u304c\u5927\u304d\u304f\u3001\u96e2\u8077\u7387\u306f\u9ad8\u3044\u3068\u3044\u308f\u308c\u3066\u3044\u307e\u3059\u3002\u3068\u304f\u306b\u65b0\u4eba\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u65e9\u671f\u306b\u96e2\u8077\u3059\u308b\u30b1\u30fc\u30b9\u304c\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u5fc5\u8981\u306a\u4eba\u624b\u3092\u78ba\u4fdd\u3067\u304d\u306a\u3051\u308c\u3070\u3001\u96fb\u8a71\u5bfe\u5fdc\u3092\u306f\u3058\u3081\u5404\u7a2e\u306e\u696d\u52d9\u306b\u652f\u969c\u304c\u51fa\u308b\u30ea\u30b9\u30af\u306f\u5897\u3059\u3067\u3057\u3087\u3046\u3002\u305d\u306e\u305f\u3081\u3001\u591a\u304f\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u6559\u80b2\u4f53\u5236\u306e\u5145\u5b9f\u5316\u3084\u30a2\u30eb\u30d0\u30a4\u30c8\u306e\u6b63\u793e\u54e1\u767b\u7528\u306b\u3088\u308a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5b9a\u7740\u7387\u5411\u4e0a\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u308c\u305e\u308c\u306e\u9805\u76ee\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u6307\u6a19\u306b\u8fd1\u3044\u6210\u679c\u3092\u4e0a\u3052\u3066\u3044\u3051\u3070\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u6700\u7d42\u76ee\u6a19\u306e\u9054\u6210\u5ea6\u306f\u4e0a\u6607\u3059\u308b\u3068\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><span class=\"bold\">\u203b\u95a2\u9023\u8a18\u4e8b\u300c<a href=\"https:\/\/denwadaikou.jp\/column\/blog\/001220\/\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5b9a\u7740\u7387\u30fb\u96e2\u8077\u7387\u306b\u3064\u3044\u3066<\/a>\u300d\u306f\u3053\u3061\u3089<\/span><\/p>\n<h2>\u65bd\u7b56\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306b\u306fPDCA\u304c\u91cd\u8981<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"\/\/denwadaikou.jp\/column\/wp-content\/uploads\/KPI_for_callcenter_sub3.jpg\" alt=\"\u65bd\u7b56\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306b\u306fPDCA\u304c\u91cd\u8981\" width=\"780\" height=\"400\" class=\"aligncenter size-full wp-image-53396\" srcset=\"https:\/\/denwadaikou.jp\/column\/wp-content\/uploads\/KPI_for_callcenter_sub3.jpg 780w, https:\/\/denwadaikou.jp\/column\/wp-content\/uploads\/KPI_for_callcenter_sub3-300x154.jpg 300w, https:\/\/denwadaikou.jp\/column\/wp-content\/uploads\/KPI_for_callcenter_sub3-768x394.jpg 768w, https:\/\/denwadaikou.jp\/column\/wp-content\/uploads\/KPI_for_callcenter_sub3-660x338.jpg 660w\" sizes=\"auto, (max-width: 780px) 100vw, 780px\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u696d\u7e3e\u8a55\u4fa1\u306e\u6307\u6a19\u3092\u8a2d\u5b9a\u3057\u3066\u696d\u52d9\u6539\u5584\u3092\u6210\u529f\u3055\u305b\u308b\u306b\u306f\u3001PDCA\u3092\u5b9f\u884c\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<h3>PDCA\u306e\u6982\u8981<\/h3>\n<p>PDCA\u306f\u3001\u69d8\u3005\u306a\u696d\u52d9\u3092\u5186\u6ed1\u306b\u9032\u3081\u308b\u624b\u9806\u306e\u3072\u3068\u3064\u3067\u3059\u3002\u305d\u308c\u305e\u308c\u306e\u6587\u5b57\u306f\u3001\u4ee5\u4e0b\u306e\u610f\u5473\u3092\u6709\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<table>\n<tr>\n<th class=\"cent\"><span class=\"bold\">P\uff08Plan\uff09<\/span><\/th>\n<td><span class=\"bold\">\u76ee\u6a19\u8a2d\u5b9a<\/span><\/td>\n<\/tr>\n<tr>\n<th class=\"cent\"><span class=\"bold\">D\uff08Do\uff09<\/span><\/th>\n<td><span class=\"bold\">\u76ee\u6a19\u306b\u6cbf\u3063\u305f\u65bd\u7b56\u306e\u5b9f\u65bd<\/span><\/td>\n<\/tr>\n<tr>\n<th class=\"cent\"><span class=\"bold\">C\uff08Check\uff09<\/span><\/th>\n<td><span class=\"bold\">\u65bd\u7b56\u306e\u52b9\u679c\u3092\u691c\u8a3c<\/span><\/td>\n<\/tr>\n<tr>\n<th class=\"cent\"><span class=\"bold\">A\uff08Action\uff09<\/span><\/th>\n<td><span class=\"bold\">\u554f\u984c\u70b9\u306e\u6539\u5584\u30fb\u89e3\u6c7a<\/span><\/td>\n<\/tr>\n<\/table>\n<p>\u3053\u306e\u624b\u9806\u3067\u306f\u6700\u521d\u306b\u76ee\u6a19\u3092\u8a2d\u5b9a\u3057\u3001\u76ee\u6a19\u9054\u6210\u306b\u5411\u3051\u305f\u65bd\u7b56\u3092\u5b9f\u65bd\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u3069\u308c\u307b\u3069\u65bd\u7b56\u304c\u52b9\u679c\u3092\u4e0a\u3052\u305f\u304b\u691c\u8a3c\u3057\u3001\u305d\u3053\u3067\u5224\u660e\u3057\u305f\u8ab2\u984c\u306e\u6539\u5584\u30fb\u89e3\u6c7a\u3092\u9032\u3081\u308b\u6d41\u308c\u3067\u3059\u3002\u4ee5\u4e0a\u306e<span class=\"blue bold\">\u624b\u9806\u3092\u7e70\u308a\u8fd4\u3059\u3053\u3068\u3067\u3001\u5404\u7a2e\u696d\u52d9\u306f\u5f90\u3005\u306b\u751f\u7523\u6027\u304c\u4e0a\u304c\u308a\u3001\u76ee\u6a19\u9054\u6210\u306b\u8fd1\u3065\u304f\u3068\u7406\u89e3\u3055\u308c\u3066\u3044\u307e\u3059<\/span>\u3002<\/p>\n<h3>PDCA\u306e\u5927\u5207\u3055<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u696d\u52d9\u6539\u5584\u3092\u9032\u3081\u308b\u969b\u306b\u3082\u3001PDCA\u306f\u5927\u5207\u3068\u8003\u3048\u3089\u308c\u307e\u3059\u3002\u305d\u308c\u305e\u308c\u306e\u696d\u52d9\u3067\u76ee\u6a19\u304c\u8a2d\u5b9a\u3055\u308c\u305f\u5834\u5408\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u76ee\u6a19\u9054\u6210\u3092\u76ee\u6307\u3057\u3066\u696d\u52d9\u306b\u52b1\u307f\u3084\u3059\u304f\u306a\u308b\u3067\u3057\u3087\u3046\u3002\u5fdc\u7b54\u7387\u3084\u901a\u8a71\u6642\u9593\u306e\u660e\u78ba\u306a\u6307\u6a19\u304c\u793a\u3055\u308c\u308c\u3070\u3001\u76ee\u7684\u610f\u8b58\u3092\u3082\u3063\u3066\u5404\u7a2e\u696d\u52d9\u306b\u53d6\u308a\u7d44\u3081\u308b\u3068\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u305f\u3060\u3057\u3001\u3059\u3050\u306b\u5341\u5206\u306a\u6210\u679c\u304c\u4e0a\u304c\u308b\u3068\u306f\u9650\u308a\u307e\u305b\u3093\u3002\u591a\u304f\u306e\u5834\u5408\u3001\u6700\u521d\u306e\u76ee\u6a19\u8a2d\u5b9a\u306b\u554f\u984c\u304c\u306a\u3044\u304b\u3092\u691c\u8a3c\u3059\u308b\u4f5c\u696d\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3082\u3001\u5b9f\u73fe\u306e\u96e3\u3057\u3044\u6307\u6a19\u304c\u8a2d\u5b9a\u3055\u308c\u3001\u898b\u76f4\u3057\u3092\u8feb\u3089\u308c\u308b\u30b1\u30fc\u30b9\u304c\u898b\u3089\u308c\u307e\u3059\u3002<span 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href=\"https:\/\/denwadaikou.jp\/column\/callcenter\/000169\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eSV\uff08\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\uff09\u306e\u5f79\u5272<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eKPI\u306f\u3001\u5404\u7a2e\u696d\u52d9\u306e\u6210\u679c\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306e\u6307\u6a19\u3067\u3059\u3002\u57fa\u672c\u7684\u306b\u3001\u7740\u4fe1\u6642\u306e\u5fdc\u7b54\u3084\u901a\u8a71\u304c\u901f\u3084\u304b\u306b\u9032\u3081\u3089\u308c\u3066\u3044\u308b\u304b\u8a55\u4fa1\u3059\u308b\u57fa\u6e96\u3068\u3057\u3066\u8a2d\u5b9a\u3055\u308c\u307e\u3059\u3002\u4e3b\u306aKPI\u306b\u3064\u3044\u3066\u7406\u89e3\u3092\u6df1\u3081\u308c\u3070\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc&hellip;<\/p>\n","protected":false},"author":1,"featured_media":53392,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[263],"tags":[],"class_list":["post-28357","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-callcenter"],"acf":[],"aioseo_notices":[],"featured_image_url":"https:\/\/denwadaikou.jp\/column\/wp-content\/uploads\/KPI_for_callcenter_main.jpg","_links":{"self":[{"href":"https:\/\/denwadaikou.jp\/column\/wp-json\/wp\/v2\/posts\/28357","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/denwadaikou.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/denwadaikou.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/denwadaikou.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/denwadaikou.jp\/column\/wp-json\/wp\/v2\/comments?post=28357"}],"version-history":[{"count":26,"href":"https:\/\/denwadaikou.jp\/column\/wp-json\/wp\/v2\/posts\/28357\/revisions"}],"predecessor-version":[{"id":66307,"href":"https:\/\/denwadaikou.jp\/column\/wp-json\/wp\/v2\/posts\/28357\/revisions\/66307"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/denwadaikou.jp\/column\/wp-json\/wp\/v2\/media\/53392"}],"wp:attachment":[{"href":"https:\/\/denwadaikou.jp\/column\/wp-json\/wp\/v2\/media?parent=28357"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/denwadaikou.jp\/column\/wp-json\/wp\/v2\/categories?post=28357"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/denwadaikou.jp\/column\/wp-json\/wp\/v2\/tags?post=28357"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}