{"id":20328,"date":"2012-08-11T09:00:43","date_gmt":"2012-08-11T00:00:43","guid":{"rendered":"http:\/\/denwadaikou.jp\/column\/?p=219"},"modified":"2022-04-18T18:51:29","modified_gmt":"2022-04-18T09:51:29","slug":"post-219","status":"publish","type":"post","link":"https:\/\/denwadaikou.jp\/column\/callcenter\/000152\/","title":{"rendered":"\u96fb\u8a71\u4ee3\u884c\u3084\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u4f7f\u308f\u308c\u308bCRM\u3068CTI"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3354\" src=\"\/\/denwadaikou.jp\/column\/wp-content\/uploads\/2012\/08\/management_woman.jpg\" alt=\"\u30e1\u30e2\u3057\u3066\u3044\u308b\u5973\u6027\u793e\u54e1\" width=\"600\" height=\"403\" \/><\/p>\n<h2>\u96fb\u8a71\u4ee3\u884c\u3084\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u6b20\u304b\u305b\u306a\u3044CRM<\/h2>\n<p>\u7686\u69d8\u306f\u3001<span class=\"bg-k bold\">CRM\u3010Customer Relationship Management\u3011<\/span>\u3068\u3044\u3046\u8a00\u8449\u3092\u3054\u5b58\u77e5\u3067\u3057\u3087\u3046\u304b\uff1f\u76f4\u8a33\u3059\u308b\u3068<span class=\"green bold\">\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff08\u3053\u304d\u3083\u304f\u304b\u3093\u3051\u3044\u304b\u3093\u308a\uff09<\/span>\u3068\u3044\u3046\u3082\u306e\u3067\u3001\u9867\u5ba2\u60c5\u5831\u3092\u95a2\u9023\u4ed8\u3051\u3066\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u3067\u7ba1\u7406\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u306e\u3053\u3068\u3092\u8a00\u3044\u307e\u3059\u3002<\/p>\n<p>\u304a\u5ba2\u69d8\u304b\u3089<span class=\"bg-b bold\">\u300cCRM\u3068\u306f\u306a\u3093\u3067\u3059\u304b\uff1f\u300d<\/span>\u3068\u3044\u3046\u554f\u3044\u5408\u308f\u305b\u3092\u9802\u304d\u307e\u3057\u305f\u306e\u3067\u3001\u8a73\u3057\u304f\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u3001\u304a\u5ba2\u69d8\u304c\u5b85\u914d\u30d4\u30b6\u3092\u6ce8\u6587\u3059\u308b\u6642\u3092\u53c2\u8003\u306b\u3057\u307e\u3059\u3002\u8abf\u3079\u3066\u304a\u3044\u305f\u5b85\u914d\u30d4\u30b6\u5c4b\u306e\u30d5\u30ea\u30fc\u30c0\u30a4\u30e4\u30eb\u306a\u3069\u306e\u96fb\u8a71\u756a\u53f7\u3078\u3068\u554f\u3044\u5408\u308f\u305b\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002\u3059\u308b\u3068\u53d7\u3051\u53d6\u308a\u5148\u3092\u300c\u6771\u4eac\u90fd\u25cb\u25cb\u25a1\u25a1\u3067\u3059\u304b\uff1f\u300d\u3068\u5b85\u914d\u30d4\u30b6\u5c4b\u304b\u3089\u78ba\u8a8d\u3057\u3066\u304f\u308b\u3068\u3044\u3046\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u3042\u3061\u3089\u304c\u3001CRM\u3092\u4f7f\u3063\u305f\u6280\u8853\u306a\u8a33\u3067\u3059\u3002<\/p>\n<p>\u5b85\u914d\u30d4\u30b6\u5c4b\u306b\u306f\u3001\u304a\u5ba2\u69d8\u304b\u3089\u96fb\u8a71\u304c\u639b\u304b\u3063\u3066\u304d\u305f\u5c65\u6b74\u3092\u53ce\u96c6\u3057\u3066\u304a\u308a\u3001\u304a\u5ba2\u69d8\u304c\u304b\u3051\u3066\u304d\u305f\u643a\u5e2f\u96fb\u8a71\u306e\u756a\u53f7\u3092\u5143\u306b\u3001\u305d\u308c\u3089\u306e\u5c65\u6b74\u60c5\u5831\u3092\u7d10\u4ed8\u3051\u3066\u7ba1\u7406\u3057\u3066\u3044\u308b\u8a33\u3067\u3059\u3002\u300c\u4f4f\u6240\u300d\u3068\u3044\u3046\u306e\u306f\u3082\u3061\u308d\u3093\u3067\u3059\u304c\u3001\u3069\u3093\u306a\u30d4\u30b6\u3092\u3053\u308c\u307e\u3067\u6ce8\u6587\u3057\u305f\u306e\u304b\u306a\u3069\u306e\u300c\u8cfc\u8cb7\u5c65\u6b74\u300d\u3084\u3001\u3053\u308c\u307e\u3067\u3069\u3093\u306a\u30df\u30b9\u3092\u3057\u305f\u3053\u3068\u304c\u3042\u308b\u306e\u304b\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u9867\u5ba2\u60c5\u5831\u3092\u95b2\u89a7\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u308b\u3068\u8a00\u3048\u307e\u3059\u3002<\/p>\n<p>\u3067\u306f\u3001\u4f7f\u308f\u308c\u3066\u3044\u308b\u304a\u5ba2\u69d8\u3068\u3057\u3066\u3069\u3093\u306a\u5229\u70b9\u304c\u3042\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u60c5\u5831\u3092\u96c6\u3081\u3089\u308c\u3066\u6016\u3044\u3068\u601d\u3046\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\u3001\u6c7a\u3057\u3066\u305d\u3046\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u304a\u5ba2\u69d8\u306f\u6ce8\u6587\u3057\u305f\u6642\u306b\u3001\u308f\u3056\u308f\u3056\u4f4f\u6240\u3092\u4f1d\u3048\u308b\u3059\u308b\u5fc5\u8981\u304c\u306a\u304f\u306a\u308a\u307e\u3059\u3002\u305d\u308c\u306b\u3001\u4f4f\u6240\u304c\u5206\u304b\u3063\u3066\u3044\u305f\u5834\u5408\u3001\u73fe\u72b6\u306e\u6df7\u307f\u5177\u5408\u306a\u3069\u304b\u3089\u3001\u304a\u5c4a\u3051\u3059\u308b\u307e\u3067\u306e\u6642\u9593\u7b49\u3082\u5272\u308a\u51fa\u3059\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u3088\u3046\u306b\u3001CRM\u3068\u3044\u3046\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u96fb\u8a71\u6ce8\u6587\u3057\u3066\u304d\u305f\u304a\u5ba2\u69d8\u60c5\u5831\u3092\u7ba1\u7406\u3059\u308b\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u306b\u3082\u3088\u308a\u826f\u3044\u5229\u70b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u308b\u8a33\u3067\u3059\u3002<\/p>\n<h2>\u96fb\u8a71\u4ee3\u884c\u3084\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u6b20\u304b\u305b\u306a\u3044CTI<\/h2>\n<p><span class=\"bg-a bold\">CTI\uff08Computer Telephony Integration\uff09<\/span>\u306b\u3064\u3044\u3066\u3082\u89e6\u308c\u3066\u884c\u304d\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002\u3053\u3061\u3089\u3082\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u3078\u3068\u63a5\u7d9a\u3059\u308b\u3053\u3068\u3067\u3001\u639b\u304b\u3063\u3066\u304d\u305f\u96fb\u8a71\u756a\u53f7\u306e\u60c5\u5831\u3092\u8aad\u307f\u53d6\u308a\u3001\u305d\u308c\u306b\u4ed8\u968f\u3059\u308b\u60c5\u5831\u3092\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u753b\u9762\u3078\u3068\u8868\u793a\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u3064\u307e\u308a\u3001\u69d8\u3005\u306a\u96fb\u8a71\u5fdc\u5bfe\u3092\u3059\u308b\u3088\u3046\u306a\u300c\u96fb\u8a71\u4ee3\u884c\u300d\u3084\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u300d\u306a\u3069\u3067\u5229\u7528\u3055\u308c\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3001\u4e00\u822c\u306e\u65b9\u304c\u5229\u7528\u3059\u308b\u6a5f\u4f1a\u306b\u6075\u307e\u308c\u308b\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u304c\u3001\u3053\u308c\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3084\u96fb\u8a71\u4ee3\u884c\u306e\u696d\u52d9\u304c\u4fbf\u5229\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u4f55\u5343\u4ef6\u3068\u3044\u3046\u96fb\u8a71\u5bfe\u5fdc\u3092\u884c\u3046\u3053\u3068\u306b\u306a\u308b\u300c\u96fb\u8a71\u4ee3\u884c\u300d\u306a\u3069\u306e\u5834\u5408\u3001\u96fb\u8a71\u756a\u53f7\u304c\u3069\u306e\u4f1a\u793e\u3067\u3042\u308b\u304b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u899a\u3048\u3066\u304a\u304f\u3068\u3044\u3046\u306e\u306f\u96e3\u3057\u3044\u8a71\u3067\u3001\u8aa4\u3063\u3066\u5225\u306e\u4f1a\u793e\u3092\u540d\u4e57\u3063\u3066\u96fb\u8a71\u306b\u51fa\u305f\u5834\u5408\u306f\u3001\u304a\u5ba2\u69d8\u3092\u6df7\u4e71\u3055\u305b\u3066\u3057\u307e\u3044\u307e\u3059\u3002\u305d\u3046\u306a\u3089\u306a\u3044\u305f\u3081\u3001\u30d1\u30bd\u30b3\u30f3\u3067\u81ea\u52d5\u3067\u60c5\u5831\u3092\u7167\u4f1a\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u304c\u300cCTI\u300d\u3068\u3057\u3066\u3001\u96fb\u8a71\u4ee3\u884c\u3084\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u304f\u308c\u308b\u306e\u3067\u3059\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u96fb\u8a71\u4ee3\u884c\u3084\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u6b20\u304b\u305b\u306a\u3044CRM \u7686\u69d8\u306f\u3001CRM\u3010Customer Relationship Management\u3011\u3068\u3044\u3046\u8a00\u8449\u3092\u3054\u5b58\u77e5\u3067\u3057\u3087\u3046\u304b\uff1f\u76f4\u8a33\u3059\u308b\u3068\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff08\u3053\u304d\u3083\u304f\u304b\u3093\u3051\u3044\u304b\u3093&hellip;<\/p>\n","protected":false},"author":1,"featured_media":22996,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[263],"tags":[],"class_list":["post-20328","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-callcenter"],"acf":[],"aioseo_notices":[],"featured_image_url":"https:\/\/denwadaikou.jp\/column\/wp-content\/uploads\/2012\/08\/management_woman.jpg","_links":{"self":[{"href":"https:\/\/denwadaikou.jp\/column\/wp-json\/wp\/v2\/posts\/20328","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/denwadaikou.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/denwadaikou.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/denwadaikou.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/denwadaikou.jp\/column\/wp-json\/wp\/v2\/comments?post=20328"}],"version-history":[{"count":25,"href":"https:\/\/denwadaikou.jp\/column\/wp-json\/wp\/v2\/posts\/20328\/revisions"}],"predecessor-version":[{"id":45112,"href":"https:\/\/denwadaikou.jp\/column\/wp-json\/wp\/v2\/posts\/20328\/revisions\/45112"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/denwadaikou.jp\/column\/wp-json\/wp\/v2\/media\/22996"}],"wp:attachment":[{"href":"https:\/\/denwadaikou.jp\/column\/wp-json\/wp\/v2\/media?parent=20328"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/denwadaikou.jp\/column\/wp-json\/wp\/v2\/categories?post=20328"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/denwadaikou.jp\/column\/wp-json\/wp\/v2\/tags?post=20328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}